PAYMENTS, SHIPPING & RETURNS
Warehouse Click & Collect
Item pickup from our Botany warehouse is available during regular business hours. You will receive an email or phone call notifying you when your item is available to be collected after processing.
Customers who opt to utilise Standard Shipping will have items sent via Sendle (up to 25kg). Shipping times will vary depending on location of the recipient, however the guide below provides a general estimate.
ACT: 2-4 business days
NSW: 2-4 business days
NT: 8-11+ business days
QLD: 3-5 business days
SA: 5-7 business days
TAS: 5-7 business days
VIC: 4-6 business days
WA: 6-9 business days
Free Local Delivery
We offer a next-day hand delivery service to recipients within the following localities; 2019, 2020, 2034, 2035, 2036, 2044, 2204, 2216, 2218.
Customers who opt to utilise Express Shipping will have items sent via Australia Post (up to 22kg). Shipping times will vary depending on location of the recipient, however the guide below provides a general estimate.
ACT: 1-3 business days
NSW: 1-3 business days
NT: 4-6 business days
QLD: 2-3 business days
SA: 2-4 business days
TAS: 2-3 business days
VIC: 2-3 business days
WA: 3-5 business days
Items above 22kg, items that require expedited shipping and items that can only be sent via a specialist service will be sent via courier. Delivery times and pricing will vary, and this will be communicated with the customer once a custom quote can be obtained in regards to their specific needs.
Items sent internationally will be sent via Australia Post, unless the nature of the item requires the use of a courier service. Delivery times on items sent internationally will vary depending on location and shipping service. This will be communicated with the customer upon ordering.
Return & Exchange Policy
We typically do not accept returns unless the item is deemed faulty, or does not suit the application it was purchased for under advice from our staff. In the event that a return is accepted, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution with the shipping company.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
Boats, Engines and Extra-Large Items
Items listed on the website such as Boats, Complete Engines and otherwise extremely large items are only available via the Warehouse Click & Collect shipping option unless otherwise arranged. This is noted under the description of all items of this nature. Any customers who purchase an item of this nature and incorrectly choose a shipping option aside from Warehouse Click & Collect shipping option will have the freight fee for the incorrect option refunded, and will be required to attend the warehouse for collection, or contact Sea Sea Marine to organise other arrangements.
We accept the following payment methods:
- Credit / Debit Card
- Bank Transfer
- Cash (In-store purchases)